@mbhahn around the web
Featured in the Wall Street Journal

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I am an accomplished individual in Community Management, Social Media, Web Development, Blogging, and Writing.  I am also experienced working in the Gaming Industry, E-Sports Gaming, Clan  Gaming.   I am always looking for opportunities if you are interested please contact me.


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By mhahnsuper Account on 11/22/2013 10:23 AM
Imagine NationsCat Banana Studios is proud to announce the launch of the Kickstarter and Steam Greenlight campaigns for Imagine Nations. Imagine Nations is a genre defying sandbox game (think Minecraft or Cube World) that combines elements from all of your favorite games in a procedurally generated universe.
By mhahnsuper Account on 11/4/2013 12:52 PM
Last week, I had the pleasure to attend #CMRecharge in Philadelphia at World Cafe Live. The event was filled with many stories, testimonials, best practices and more for community managers in social media space.. 
By mhahnsuper Account on 6/4/2013 10:17 AM
Last night, during the Philadelphia Phillies baseball game, I was connected to social media using Twitter. During the game, Dominic Brown of the Phillies hit a home run. The home run was his 17th this season and 9th home run in 10 games. I had my tweet read on the TV Air waves.
By mhahnsuper Account on 4/29/2013 12:38 PM

Does it matter or not that the role of the gender of the community manager can work in any community matters assuming they are fully qualified. A community manager builds, nurtures and cultivates communities for the employer. However, the themes of communities vary on the internet any can be about almost anything.

By mhahnsuper Account on 4/10/2013 3:59 PM
mbhahn featured in the Wall Street JournalIf you happen to be subscriber of the Wall Street Journal (WSJ), I @mbhahn was featured in the careers section of the paper today. 
By mhahnsuper Account on 1/4/2013 10:27 AM

Another year has passed and yet another one has just begun. I have had a lot of great things happen to me last year in 2012. I feel it is important to look back and share these with all of you.  Click to read more.
By mhahnsuper Account on 12/18/2012 10:35 AM

I recently interviewed for a Social Media Community Manager position at a great company. As part of the process, I had to fill out a questionnaire. Here is one of the questions I answered.

"Name three companies that are blowing up social media and identify what their strategies are, and why they are successful. Is there anything they could do to improve?"

By mhahnsuper Account on 11/8/2012 11:04 AM
I found myself with a dilemma while owning this blog. I needed to keep my older content relevant so people can read some of my favorite articles that I have written. I found the best way to keep your content from aging and appealing to your new followers on social media is to use tools for broadcasting.
By mhahnsuper Account on 10/12/2012 9:38 AM
NFL ShieldI had an amazing experience awarded to me from a Klout Perk. NFL Extra Points teamed up with Klout to give selected people an exclusive Eagles Meet and Greet at the Philadelphia Eagle's Novacare Complex. I was also awarded another cool perk of Eagles swag prior to accepting it. Read the story of amazing time I enjoyed with my favorite team.
By mhahnsuper Account on 8/21/2012 6:57 AM
Rebecca and Ryan are two single adults who later became a couple of acquaintances. They both lived in the middle of one of the boroughs in New York city.  Rebecca had a tattoo of hash-tag  on the small of her back. Rebecca often dressed in seductive clothing with her tattoo visible to see who would tweet the hash tag.  As they were frequent riders of the subway, they often noticed one another but never really knew each other beyond being an acquaintance or subway buddies on the ride to and from the city for work.
By mhahnsuper Account on 7/24/2012 10:07 AM
I recently read a few blog articles that dealt with the pros/cons of age as a reason not to employ someone in social media. I decided instead of using age as a medium,we should perhaps require a government issued license instead to prevent social media stupidity and require education.
By mhahnsuper Account on 6/19/2012 10:28 AM
Yesterday, I posted a question on Twitter which I called the “Community Manager Question of the Day”where I asked “Does the age of your volunteers matter when your recruiting volunteers?” I know it is a loaded question because the ultimate answer is varied by a number of factors. Lets discuss the factors why I used age as a requirement and how I learned to change my ways.
By mhahnsuper Account on 6/11/2012 10:20 AM
Sue  Interviews MeI would like to take a moment to thank the wonderful Sue John for interviewing me on her amazingly awesome job site as the Featured Community Manager at www.Sueontheweb.com. She has one of the best if not the best non commercial community management job sites on the Internet. Her website is such a valuable resource to me and I have had a few interviews for various jobs over the past few months.

Please head on over and read the interview. You can learn more about me and possibly hire me. I am extremely thankful for the opportunity. Feel free to contact me as well.


By mhahnsuper Account on 5/15/2012 8:09 AM
Recently, I volunteered to serve as the Guest Host for a fun and interactive game of Mad Libs on Twitter. Using the hashtag #ohchat (#ohchat is Office Hooky Chat), for one hour I posted a series of pre-written Mad Libs which chat participants replied to -- often with hilarious and witty answers
By mhahnsuper Account on 5/9/2012 11:30 AM
I started a Slide Rocket back in March. I felt I should touch it up and post it.I know I could spend more time on this and make it better.  This is not horrible by any means.   I hope I can give someone else struggling to find work with an idea to use this tool to try to find work.
By mhahnsuper Account on 4/10/2012 8:06 AM
The Spring season is upon us. This is the time of the year to when people start cleaning out houses, cars, trailers, or places that piled up with things over the winter months. Spring is a good time to clean up you website, blog, and community online.
By mhahnsuper Account on 4/3/2012 12:09 PM
Too many companies, individuals, and dreamers often think if they make something whether it is new or based on something that it will become popular. But contrary to this belief, most ideas will fail.
By mhahnsuper Account on 3/21/2012 12:38 PM
If you know me, you know that I have been looking for work in the community management field for quite some time. I have been getting interviews here and there. Nothing seems to stick despite my strong knowledge, expertise, and track recor
By mhahnsuper Account on 2/16/2012 9:28 AM
Far too often I see jobs posted for the Community Managers use a copied ads from other businesses. Companies who need a “Community Manager” should identify what type of community manager need they need to fill and post the position. The job will list a super long laundry list of goals and expectations and at end of the job advertisement, ”We require a BS in Marketing or similar field”.
By mhahnsuper Account on 2/14/2012 8:04 AM
The position of “Online Community Manager” isn’t an new position for most companies already with established brands on the Internet. However, it is a “new” position often overlooked from the businesses looking to develop a market and a base for the people to interact with its brand.
By mhahnsuper Account on 2/9/2012 11:51 AM
I love twitter and like everyone else I want more followers for my social network. Everyday, I can get any random number of people clicking the follow button on my profile or from my blog website. In the past month or so, I have noticed many new people misusing twitter to get followers. I am not sure if it is because I am becoming more popular or not.
By mhahnsuper Account on 1/31/2012 10:05 AM
I recently saw that DICE, the makers of Battlefield 3 is trying to stop cheating in their game and is actively looking for an Anti Cheat Administrator to help find ways to manage and curb the problem. It made me think of my days fighting cheaters. I did a fine job spotting, catching, and banning cheaters from Clan Ladder. I know I would be a great candidate for that position. This article discusses my experiences with cheaters in PC games.
By mhahnsuper Account on 1/26/2012 2:39 PM
Hashtags are pretty popular right now because of Twitter. Hashtags are a form of meta data that allow searching for the same phrase. Twitter uses the “#” symbol to organize, index, and separate messages called tweets. Tweets are the messages we post on Twitter. Twitter has started an amazing trend where we can use any common word or phase as hashtag by adding the “#” symbol in front of the word or phrase.
By mhahnsuper Account on 1/24/2012 10:20 AM
I am continuing my blog series on Twitter with this article. Everyone likes to gain new followers. I love to meet new people and add them to my follower list. I will always add you back on my Twitter if I believe you can be a future friend, networker, or content follower.  I don’t like people using and abusing my generosity of the Twitter friendship.
By mhahnsuper Account on 1/17/2012 10:08 AM
Twitter is a very popular in social media today. The service allows us to share our world in tweets at 140 characters per post. New people are registering daily on the site but they aren’t setting up their accounts properly to get people they follow to follow back. I thought I would write a short blog article of common mistakes people continue to do on Twitter. If you would like to people to follow you back, please make some simple changes. 
By mhahnsuper Account on 1/10/2012 12:04 PM

Dear Future Employer,

I am writing you this letter to let you know that I am available, ready, and able to work for you. I am a very hard working individual full of ideas, talent, and education. I will put in one hundred percent effort into all my work in order to get the job done. I am also not afraid to take work home with me or check-in on my days off if the business requires. I am a perfect employee.

By mhahnsuper Account on 1/5/2012 12:31 PM
The new year is a time of reflection and change for many community managers, its time to revisit your successes of the previous year. It is also a great time to the things that went wrong and improve upon them for the sake of growth of ones self and the community. This article is going to revisit the hunger and passion of a community manager to reinvigorate one's self with the passion
By mhahnsuper Account on 12/9/2011 10:38 AM
Every TV calendar season new shows are born while my favorites are canceled. I always hated the months of April and May for the negative TV News. It is usually made me sad and irate with the reasoning behind the non-renewals
By mhahnsuper Account on 11/23/2011 7:05 AM
Every year Thanksgiving appears on the fourth Thursday of every calendar month. It some how sneaks up on me every year even though I have the date. It is the time of the year, when all the leaves have fallen and the nip in the air hints that snow in our near future. I associate many things with Thanksgiving.
By mhahnsuper Account on 11/16/2011 3:35 PM
Are you constantly checking into sites like Foursquare or Get Glue? Are you trying to keep up with your friends and checking in with them whether your going shopping or viewing the same TV show? Do you like to to be watched and followed online?
By mhahnsuper Account on 11/10/2011 8:45 AM
My Birthday is coming soon so I started to think about how Facebook, ICQ, MySpace, and other social media sites celebrate their member's birthdays. Is it important to recognize personal events like birthdays?
By mhahnsuper Account on 10/28/2011 7:27 AM
Cartoons are a staple of every kid's childhood. They teach kids about heroes. They also provide positive messages of good verses evil in many of the episodes.
By mhahnsuper Account on 10/27/2011 6:47 AM
In this article, I am going to compare community managers to bacon. I am going to explain the similarities in characteristics between them. Before we begin. Lets identify what bacon and a community manager is in definition.
By mhahnsuper Account on 10/21/2011 8:39 AM
The day is finally here. The day fans were all waiting for since Blizzard announced the dates for Blizzcon. It doesn’t matter if you tried to purchase tickets online and couldn’t. It also doesn’t matter what order you like Warcraft, Starcraft, or Diablo. At 11 am PST, some major announcements will be made, sending excitement tingling through all of the Blizzard's Fans. Today already feels like Christmas to the entire Blizzard Fan base. The excitement, rumor and anticipation of what Mike Morhaime will/may be announcing is spreading like wildfires. I purchased the virtual ticket. I will be able to view all the panels on my PC. I have a freezer stocked with pizza and Pepsi stocked in the fridge. I declare myself ready to battle. I will take bathroom breaks and get my food between panels. I will be watching all the panels on Warcraft and Starcraft first. I will also be watching...
By mhahnsuper Account on 10/20/2011 9:06 AM
I have been wondering what does it take to get my blog content shared by my visitors on my blog.  I started my new blog a few months ago. Since then I’ve tried to stick to a strict schedule  and stay on a good array of topics under specific categories.  I am also trying to post compelling articles on my own experiences and opinions without turning it into a research term paper.  Not that a good researched article isn’t welcome from time to time.

I am a former community owner that specialized in clan gaming and the services around them.  I am have so many experiences that I could fill a book with them. It just takes time for me to remember and put those experiences on paper.  

I try to keep to an article schedule of four per week. Articles are posted Tuesday thru Friday.  I decide the topics from a short list of ideas that I think would be cool to write about.  And why not? Its my blog and I am in the beginning of a blogger career, while I search for work with my skills.  I also write down a blog...
By mhahnsuper Account on 10/19/2011 8:07 AM
Blizzard Entertainment is hosting Blizzcon this weekend in Anaheim, California. Fans from all over the world will make their annual pilgrimage to the convention center for the exceptional experience of celebrating Blizzard's games.  I have previously attended all of the Blizzcon’s except for the first one.  Blizzard knows how to put on a great show for the fans and provides a great swag bag for attendees.

 So here are few tips what to expect on your trip.  

On the day before your trip, it’s best to pick up your badges and swag bag on Thursday night 30 minutes before it closes or early Friday morning.  You should be able to walk in without a hassle of a long line. Make sure to bring your paperwork and ID.  Make sure you receive your pet key card.  My first year, the volunteer forgot to give me mine and I had no idea. The problem was fixed by the lovely Blizzard...
By mhahnsuper Account on 10/18/2011 6:42 AM
Achievements are one of the special awards and accolades players and teams covet. They allow the winners to talk smack, brag, and show off their awards online. I created my achievement system in 1998 while I was a volunteer for Microsoft on the Internet Gaming Zone. I was the youngest and first ever host for retail tournaments in Microsoft's history. I was the host of the Clan World Tournament (CWT). I had to find a way to provide a meaningful prize to the winners that wasn’t considered tangible or have value. I found the solution in a leader board that gave points to the winners and a custom graphic representation of a trophy. The trophy and leadership achievement system provided an addicting experience. Players and clans wanted to win badly. They wanted the trophy and the points on the leader board. If you click the the Jedi Knight Trophy link....
By mhahnsuper Account on 10/13/2011 7:57 AM
I participated in a weekly twitter #cmgrchat yesterday. The topic covered contests for communities. I brought up how other people use twitter for contests using Twitter and specifically ReTweets. I must of hit an inner rage button and rightfully so. I was messaged with negative responses. Most people don’t like contests that don’t have a real chance in winning or just continue spam your time lines or hash tags with fake advertising without mercy. I am not sure of the metrics that show users gains or lost for using any of these methods. This is just my thoughts.

Here is a few twitter contests that I dislike the most.

1) The contest where you have to be the 100th re tweeter to win something. While I'm not against the idea if its a very short number, but come on the 100th? You could be waiting a week if the community is slow and inactive and if its active and fast there is really no reliable way to find it correctly. Its like 2 people sending an email at the same time. They will arrive at different time frames. But ultimately like I said above your promoting the spamming of time lines and hash tags.

By mhahnsuper Account on 10/12/2011 7:01 AM
When I ran my community I had a the job of keeping my community interested. And I had to attract new people into the community. I would use contests to help fill both these holes. The contests allowed me to keep my internal community happy and involved. Externally, I could reach out by submitting to key news to sites to post. These news posts of the contests on gaming websites and world of mouth sharing was a huge key in receiving free advertising for my large gaming network. I didn’t have Facebook or Twitter when I was running these contests. I had to use other viral marketing techniques such as: email, forums, refer a friend, newsletters and messengers to spread the word.

Community contests are not a substitute for quality content. The creation of these contests keep your members happy and interested in your brand. Your members should recognize that your trying to do something with them. Its always a good idea to try creative contests. While you can use your community talent to makes things that your...
By mhahnsuper Account on 10/7/2011 7:35 AM
I don’t know about you, but I am excited about all the great games being released over the next 3 months starting this week.  In the game industry, games are normally released weekly on Tuesdays.  All of the upcoming weeks until Christmas seem to be the best ever. I’ve never seen so many excellent studios release AAA huge budget titles in a short window of time. These titles will have a wide range of genres and  platforms.  Most of these titles have been in development for years and we learned about them at E3. Some of the titles will be ending a great storyline with characters that we have grown fond of.  These story lines will reboot the franchises over again for their next iteration.  Some of these games may disappoint but I beg to differ.


In many of the previous years, publishers would rush out a lot of crap titles to capitalize on expensive licenses...
By mhahnsuper Account on 10/6/2011 8:12 AM
Yesterday, the entire world lost a great man who revolutionized the tech industry. This great man is Steve Jobs. He was always innovating and creating cool and new looking hardware and software from consumers. His ability to think out of the box was uncanny and special. When anyone ever thinks of Apple, they always thought of Steve Jobs. Just like when you think of Microsoft you think of Bill Gates. Those two people are probably the biggest innovators of my generation. Whenever you look at a product or device you should be thinking how this device was influenced by Steve Jobs. When Steve Jobs spoke, I was always listening or reading. He knew how to engage and inspire an audience.

I can remember as a child playing Load Runner on a Mac at a friends house. I remember going through high school learning word processing with Apple II computers. The computer's operating system were...
By mhahnsuper Account on 10/5/2011 7:10 AM
Back in 1998, I created the first ever Iron-man Tournament System on the Internet. The goal of the tournament was to promote ClanLadder.com ladder play and get the most matches played over a short period of time. I usually had this tournament last a week or weekend. The Iron-man Tournaments covered Jedi Knight Dark Force 2 on the Zone.com. Each player and clan received 1 points wins and losses didn’t count against them. The players, if they were in a clan could not have wins/points counted for them if they played fellow clan mates. At the end of the tournament, the winners were announced and prizes were awarded to clans and individual players. The prizes at the time were awesome looking graphical trophy achievements.

I used the game's ladder system to track all the games. The ladder system on Clan Ladder was one of the most complex statistically tracking competition leader board on the web at the time. I was easily able to check daily the wins and losses to track the points of the ladder. I provided daily...
By mhahnsuper Account on 10/4/2011 8:49 AM
One of the easiest or hardest things to do before you register to play a new game online is to choose an identity. Sometimes you already have your identity from a previous game. So the decision is already made. You also might need to change your name if you changing game genres because the name doesn’t quite fit or someone else has your name. I would like to discuss how to pick your gamer avatar name for a new player. Picking your first name is sometimes the hardest choice because you want your first name to be remembered by everyone. Your name will be tied to you and your decisions you make with in the game will gain a reputation.

It is a good idea to choose your new nickname from your personal experience in life. You could also use an iconic or noticeable figure who you admire in a book or movie. If you choose yo go that route be careful of the services name agreements. Exact spellings to copyrighted works are frowned upon depending on the game and genre. Most cases these names are already blocked or taken. Most player names may have be unique so picking a variation of your name may be difficult. Just be creative and pick a different phonetic spelling.

By mhahnsuper Account on 9/22/2011 8:27 AM
I started many successful volunteer programs for  the Clan World Network and other websites. Over the course of building communities, I was always faced with the challenges of keeping my volunteers happy and motivated. I was able to keep my volunteers working hard by giving them new things to strive for and giving them the proper sense of appreciation. I trained them by providing guidelines and tools necessary to do the position. It is important that you trust your volunteers and handle issues or problems internally. Let them make decisions for themselves.

This article is going to focus on one of my gaming competition websites called Clan ladder at Clanladder.com. It was by far the biggest and most active of all my sites. The site averaged over 1000 games a day in various game ladders and different types of play from all over the world. The ladder site allowed users to record match results and to be ranked accordingly. The volunteers played a critical role in the order of the community, the website, and the welfare of the ladder. The staff was tasked in providing a positive atmosphere and experience for all the users playing games. Each volunteer's job was to uphold the rules of the ladder match play and act accordingly if need be. This is where the role of each volunteer gets complicated. The only rule besides conduct rules that I enforced what the volunteer could not handle or influence any action that involves his/her account or team accounts.

By mhahnsuper Account on 9/16/2011 7:39 AM
KloutBefore I begin with the article let me explain what Klout is. Klout measures your social influence over a variety of social media networks. In this article, I am going to focusing on twitter. Klout also tracks what topics and trends you and your followers follow. In addition, Klout gives free perks or promotions based on score to its users for as a reward for using its service. That’s not with out saying that many of the perks are probably paid by the advertiser/vendor and not Klout company.

A few months ago, I was given some Klout on my twitter time line by my friend @historian for a topic in which I had influence. At the time, I had no idea what Klout or influence was. When I clicked on a link...
By mhahnsuper Account on 9/15/2011 12:21 PM
In this article, I am going to discuss my real life experience and observation of quality vs quantity in recruiting volunteers and lessons learned by me by when I was at Microsoft Gaming Zone as a volunteer. A lot of the same issues in this articles are still present in today’s Internet. Someone mentioned to me last week that their organization with over 350 volunteers did what they wanted to with little oversight. So that bought back memories of me and my volunteer position with Microsoft as a Systems Operator on the Microsoft Gaming Zone in a tale of two different volunteer systems.

The MS Gaming Zone was an elaborate chat lobby system with games built in and launched. Back in 1998, I applied and was heavily recruited as one of the youngest volunteers working in the retail game lobbies of the MS Gaming Zone because to my influence in the community....
By mhahnsuper Account on 9/2/2011 7:52 AM
DotnetnukeWhile I am unsure of how many of my visitors have noticed, I am using Dotnetnuke 6.0 to run this personal website/blog on my web host. I have been using Dotnetnuke since version 4.9. Dotnetnuke is an open source CMS with large scalability that runs of the Windows .Net Platform. It comes with tons of features out of the box or installation when it comes to the usefulness of the website CM system. It took me less then a day to set up and configure this portal the way I wanted it. Dotnetnuke also allows me to plug in stats tracking scripts from Google and integrates JQuery if I wanted to expand functionality of some of the modules manually.

While I am by no means an expert to Dotnetnuke, I haven’t created any modules and I haven’t built any skins since 4.9.2. I know I can if I took the time to learn to do so. I became a fan of Dotnetnuke when I saw PHP nuke and Dotnetnuke together on different sites. They both were similar in a way at the time and I wanted to use a Windows Server based web application. I used to think if I wanted to build a calculator use PHP but if you wanted to build some spectacular use .Net. I know its not true now and sounds kinda ignorant but I will always be a .Net fan.

By mhahnsuper Account on 8/31/2011 8:06 AM
Having an excellent customer service program is the most essential service to provide to your customers. Your customers are your audience whether you sell goods, services, or just a simple news site. Your audience influences other people. Now more then ever with social media outlets your entity should be well trained and prepared. You can have the best of anything but without a capable customer service program in place your probably just sinking your own investment. Here are a few simple steps that can go a long way in influencing potential customers.

Always Listen to your customer. If a customer has a negative experience please sympathize and apologize. Help them and fix their experience by understanding the problem they are having. Treat people how you would like to be treated. Provide the remedy necessary.

Your in business to Serve...
By mhahnsuper Account on 8/22/2011 8:44 AM
Over 12 million people pay for the game World of Warcraft in some way. The payment model is different in various countries and regions of the world. So when Warcraft posts its high numbers they take in account all of different revenue models of those regions. In the last earnings report, it was reported that World of Warcraft lost 300k subscribers. A lot of good games have came out this year and are coming out in the future. The game Rifts of Telaria has taken a nice little chunk of World of Warcraft subscribers from March to May for sure. I do not know how many are still playing Rift but I am sure it is doing fine with constant updates and upgrades. This brings up the next game that will most definitely take a big bite out of World of Warcraft. Star Wars The Old Republic(SWTOR) will give World of Warcraft a run for its money in the beginning for sure. The Star Wars license is very hot property and with EA Bioware making the game it has been making waves online for the past few years.World of Warcraft Logo

By mhahnsuper Account on 8/8/2011 8:13 PM
My first multi-player game was Star Wars Jedi Knight Dark Forces 2. I discovered this game at a Kmart during the Christmas holiday season in December 07. The moment I installed this game and went online with my 33,6 speed modem, I was instantly hooked forever on gaming. This game had everything in the multi-player game for me which was sabers, guns and force powers. I played this game on the Microsoft Gaming Zone at Zone.com. I became one of the best saberists on the Zone. I stunk at guns and force because I used a game pad to play. I would steer with my game pad and use my mouse to swing the saber. I was the king of the cave on the Battleground Jedi Level. No one could beat me. This game was about timing the lag. A ping for 500 was good back in those days. The favorite maps of the time were Canyon Oasis and Battleground Jedi.

I yearned for more competition...
By mhahnsuper Account on 7/21/2011 5:37 PM
Welcome to my website.  I started over and I hope to have new things added to the site soon

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