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How do you deal with Community Manager Stress?

Aug 9

Written by:
8/9/2012 11:12 AM  RssIcon

Life as a community manager can be a double edge sword. The profession is often personally and professionally rewarding to the community manager because of the relationships forged but it has it pitfalls like in any profession. Community Managers often work long days to meet schedules so the community continues to run efficiently as possible. Every community manager job is different because every companies definition of a community manager is varied so their needs change.

 

When I managed my community, I made myself very accessible via phone, email, and messenger to all my volunteers who needed to find help. I always made or found the time needed to make sure I gave the members the proper attention the issue required. I even had members of community call me in the middle of the night to discuss their pressing issues multiple times. Did I enjoy it? No,but I knew it was part of the position when I started my gaming network. Not all communities were like mine where it ran 24/7 everyday of the year. There was a rarely a day where I could go on vacation or take off without checking in on the community. I always was proud of offering the best customer service for my members the nany other community at the time. So the following question should be asked.

When do you decide you need a break, how do you know things will be fine whether be a day or a week?

Community Management and StressThe answer is you don’t. You need to empower your volunteers to exercise good judgment to handle things. If your managing a community for a business, make sure there are people who know and understand your community are able to make sound decisions. Its not healthy to keep working as a community manager whether you consider it work or not for long periods at a time with no personal time. My volunteers had a handbook with guidelines and standards already in place. It took care of 95 percent of the issues that arise in a gaming competition network.

If you do not step away or take a break, you may alienate yourself with your community later. You  might need to longer periods away. You will discover other things to do and begin to neglect them. For example, I found myself at times getting lost in games for long periods of time not wanting to do my job as a community manager. It is not that I did not want to do the task at hand. Its the fact, I was suffering from some type of burnout and I needed to recharge my batteries. I got better at these as my community matured. I was able to recognize when my community would need me and peak days and times to be visible and available.

 

Everyone deals with stress differently. Have you ever had a situation where you needed time away? Who picked up the slack for you?

 

 

Copyright ©2012

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