@mbhahn around the web
Featured in the Wall Street Journal

Quick Bio
I am an accomplished individual in Community Management, Social Media, Web Development, Blogging, and Writing.  I am also experienced working in the Gaming Industry, E-Sports Gaming, Clan  Gaming.   I am always looking for opportunities if you are interested please contact me.

 

My Community Manager

 Community Manager of the Day Oct 15

Kred Top Influencer

Share My Site!
 

 

Read My Blog Articles
Pin It

The Easy Steps to Social Listening

May 23

Written by:
5/23/2012 9:48 AM  RssIcon

We have a big problem right now with Social Media. Every business wants to share their own information by just becoming a broadcaster for their clients, followers and customers. Every time information is posted there is often no one there to respond to the inquiries whether it is a question or comment. Sadly, it has become common place to ignore your base with this misuse of social media in all types of platforms and settings.

 

Social Media isnt just a ChatterboxThese are the companies that often fail online with customers. They do not understand the reason for using social media in the first place. Social media and even community management is dependent on the company listening to its customer and client base. You also need to be able to receive them as well. I do not like one sided conversations with my friends. I like to share my opinion as well. You should be listening so you can receive a response base on your message you sent. This is called feedback. You can categorize it as you wish.(Comment/Survey/ Answer/etc)

 

Some easy steps for your social listening.

  1. Step 1: Monitor and respond to your own social media sites (Facebook, Twitter, Google Plus, Tumblr, etc) Acknowledge their voice.

  2. Step 2: Monitor and use a hash-tag or hash-tags to follow what people are saying.

  3. Step 3: Follow competitor hash-tags and be helpful by CAREFULLY offering an alternative. Do not spam them with a robotic message. Start a conversation what their needs are. You might land a client or customer because they failed to listen. You are also able to find the flaws that you might be able to add and fix to gain a winning edge.

 

When any of the steps happen you should be fully engaging your audience. No one builds a social media empire overnight. Building and maintaining a strong customer/client base for a brand is hard work.

Also another thought to add, Just like companies thought e-mail as a foreign way to communicate listen, and respond years ago, social media will catch up too. Just takes time. I just hope your company is ready to put in a policy that makes sense before its too late.

 

 

Copyright ©2012

39 comment(s) so far...


people finder australia

mbhahn's Blog - The Easy Steps to Social Listening
# people finder australia

By TrackBack on   1/20/2013 11:29 PM

reverse phone lookup cell free results

mbhahn's Blog - The Easy Steps to Social Listening
# reverse phone lookup cell free results

By TrackBack on   1/21/2013 2:57 PM

reverse phone free

mbhahn's Blog - The Easy Steps to Social Listening
# reverse phone free

By TrackBack on   3/5/2013 11:16 AM

800 reverse phone lookup

mbhahn's Blog - The Easy Steps to Social Listening
# 800 reverse phone lookup

By TrackBack on   3/11/2013 7:43 AM

payday loans

mbhahn's Blog - The Easy Steps to Social Listening
# payday loans

By TrackBack on   3/12/2013 3:23 AM

free reverse cell phone lookup app

mbhahn's Blog - The Easy Steps to Social Listening
# free reverse cell phone lookup app

By TrackBack on   3/17/2013 4:19 AM

reverse phone lookup

mbhahn's Blog - The Easy Steps to Social Listening
# reverse phone lookup

By TrackBack on   3/20/2013 7:43 PM

reverse phone lookup canada

mbhahn's Blog - The Easy Steps to Social Listening
# reverse phone lookup canada

By TrackBack on   3/21/2013 9:34 PM

payday loans

mbhahn's Blog - The Easy Steps to Social Listening
# payday loans

By TrackBack on   3/23/2013 5:05 AM

debt consolidation knoxville tn

mbhahn's Blog - The Easy Steps to Social Listening
# debt consolidation knoxville tn

By TrackBack on   3/24/2013 4:46 AM

payday loans online

mbhahn's Blog - The Easy Steps to Social Listening
# payday loans online

By TrackBack on   3/25/2013 8:41 AM

background check

mbhahn's Blog - The Easy Steps to Social Listening
# background check

By TrackBack on   3/26/2013 1:17 AM

aspirateur

nice homepage
# aspirateur

By TrackBack on   3/27/2013 12:30 AM

ted's woodworking plan

awesome site
# ted's woodworking plan

By TrackBack on   3/27/2013 10:25 PM

reverse phone lookup by address

mbhahn's Blog - The Easy Steps to Social Listening
# reverse phone lookup by address

By TrackBack on   3/28/2013 4:27 AM

criminal background check

mbhahn's Blog - The Easy Steps to Social Listening
# criminal background check

By TrackBack on   3/28/2013 5:51 AM

background check

mbhahn's Blog - The Easy Steps to Social Listening
# background check

By TrackBack on   3/28/2013 6:43 PM

fast payday loans

mbhahn's Blog - The Easy Steps to Social Listening
# fast payday loans

By TrackBack on   3/30/2013 2:36 AM

payday loans lenders

mbhahn's Blog - The Easy Steps to Social Listening
# payday loans lenders

By TrackBack on   4/1/2013 6:48 AM

people search

mbhahn's Blog - The Easy Steps to Social Listening
# people search

By TrackBack on   4/1/2013 6:33 PM

raspberry ketones

mbhahn's Blog - The Easy Steps to Social Listening
# raspberry ketones

By TrackBack on   4/1/2013 9:52 PM

the tao of badass

nice homepage
# the tao of badass

By TrackBack on   4/3/2013 10:53 PM

payday loans online direct lenders no credit checks

mbhahn's Blog - The Easy Steps to Social Listening
# payday loans online direct lenders no credit checks

By TrackBack on   4/6/2013 8:44 AM

payday loans online lenders

mbhahn's Blog - The Easy Steps to Social Listening
# payday loans online lenders

By TrackBack on   4/7/2013 1:08 AM

payday loans online

mbhahn's Blog - The Easy Steps to Social Listening
# payday loans online

By TrackBack on   4/7/2013 1:56 PM

payday loans online

mbhahn's Social Media Community Manager Blog - The Easy Steps to Social Listening
# payday loans online

By TrackBack on   4/9/2013 6:28 PM

anywho reverse phone lookup

mbhahn's Social Media Community Manager Blog - The Easy Steps to Social Listening
# anywho reverse phone lookup

By TrackBack on   4/12/2013 3:41 AM

loan cash advance

mbhahn's Social Media Community Manager Blog - The Easy Steps to Social Listening
# loan cash advance

By TrackBack on   4/12/2013 7:13 PM

new payday loan lenders

mbhahn's Social Media Community Manager Blog - The Easy Steps to Social Listening
# new payday loan lenders

By TrackBack on   4/13/2013 3:15 AM

payday loans online

mbhahn's Social Media Community Manager Blog - The Easy Steps to Social Listening
# payday loans online

By TrackBack on   4/13/2013 5:55 AM

cell phone reverse look up

mbhahn's Social Media Community Manager Blog - The Easy Steps to Social Listening
# cell phone reverse look up

By TrackBack on   4/13/2013 11:07 AM

reverse phone

mbhahn's Social Media Community Manager Blog - The Easy Steps to Social Listening
# reverse phone

By TrackBack on   4/14/2013 9:00 AM

phone number look up

mbhahn's Social Media Community Manager Blog - The Easy Steps to Social Listening
# phone number look up

By TrackBack on   4/16/2013 9:58 AM

plastic photo frames

mbhahn's Social Media Community Manager Blog - The Easy Steps to Social Listening
# plastic photo frames

By TrackBack on   4/19/2013 1:33 AM

how to lose weight fast after pregnancy

mbhahn's Social Media Community Manager Blog - The Easy Steps to Social Listening
# how to lose weight fast after pregnancy

By TrackBack on   4/19/2013 11:11 PM

reverse phone

mbhahn's Social Media Community Manager Blog - The Easy Steps to Social Listening
# reverse phone

By TrackBack on   4/21/2013 12:49 AM

people search

mbhahn's Social Media Community Manager Blog - The Easy Steps to Social Listening
# people search

By TrackBack on   4/21/2013 11:08 AM

cell phone lookup indiana

mbhahn's Social Media Community Manager Blog - The Easy Steps to Social Listening
# cell phone lookup indiana

By TrackBack on   4/22/2013 6:41 AM

reverse phone

mbhahn's Social Media Community Manager Blog - The Easy Steps to Social Listening
# reverse phone

By TrackBack on   4/23/2013 8:44 PM


Pin It
Disqus Comments

Follow Me on Pinterest
Search_Blog
New_Blog