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I am an accomplished individual in Community Management, Social Media, Web Development, Blogging, and Writing.  I am also experienced working in the Gaming Industry, E-Sports Gaming, Clan  Gaming.   I am always looking for opportunities if you are interested please contact me.

 

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Does Familiarity Breed Contempt Within Your Community?

Mar 20

Written by:
3/20/2013 10:36 AM  RssIcon

 

Does Familiarity Breed Contempt Within Your Community? 

 

Are you a member of a community with too many rules? Are you a community manager always setting up rules to prevent or stop things from happening on a repetitive basis? Are you constantly upgrading the penalties to those who break them? Should familiarity and predictability breed contempt over time as a community manager?

Communities evolve over time. As your community grows, you will need to add rules and guidelines to ensure a fair medium of expectation for the members. I have often witnessed rules are changing dangerously towards the site and away from the user to avoid moderation of the community. As your community grows, you need to find a way to prevent things from happening when you are unable to be seen or heard. Often times your volunteer advocates are forced to enforce and sometimes set “un-community-like” policies that got your communities off the ground in the first place.

New members who join your site will not read your lengthy rules and could be banned or suspended for a simple violation mistake. Lets say a new member joins your site and posts in a few forums. They could be potentially suspended for trolling when they are trying to join the discussion. The appeals process if often null and impossible to do so. These rules often evolve negatively towards the process of community participation and engagement.

Everyone's idea of trolling, spamming, and flooding is different from community to community. It does happen sometimes its on purpose and sometimes it just ignorance. Is it worth it to just suspend/ban first, and then ask questions later? You could be losing a potential quality member.

Go Directly to #CMGR JailFew things need to change to fix the mess you created in your deeply evolved community.

  1. Make contact and talk to the person. You be surprised who nice people can be if you talk to them about a potential problem.

  2. Before making any action, ask yourself does suspension or the infraction actually merit any action? Sometimes trivial things of community management evolve into deep punishments over time.

  3. Are you really enjoying your management duties too much and no longer enjoying the community building part of the job?

  4. If you have volunteers sometimes they are following the rules you set to the letter rather then using their own minds and making decisions based off the situation at hand.

Communities grow over time and the same level of patience and understanding needs to stay at the same level. Growth and success leads to more layers of rules and positions within a hierarchy. I am not saying every rule you make is wrong but some of the trivial rules and infractions in community management need to stop evolving restrictively. Take a step back and ask yourself why am I keeping this person from becoming an active participant in my amazing community. You’re only stopping yourself and your community from growth. You will lose your community and identity.

 

How do you keep yourself from falling into this trap of being too refined and restrictive to your members?

 

 

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